How is digitalisation reimagining the insurance industry, and what aspects of insurance still have scope to be further digitalised?
In 1990, I walked into a General Accident office in Glasgow to learn about insurance. Sitting in the corner was a sparkling IBM PC, with the rest of the office on some form of green screen technology. “Why is nobody using the PC?” I asked.
“It’s our expert Commercial Quotation System; we know we should use it, but we can all do quotes faster than it so we don’t!”
I think that this sort of anecdote sums up many of our experiences in insurance.. Read full article